We at AUSTECH understand the unpredictable nature of the business. Under any circumstance that requires you to cancel the Austech that you have opted for, we shall entertain the request, but only if it is made within the first 24 hours of opting for the service.
Any expense incurred on our part regarding supporting or delivering the service which the client has opted shall be calculated and the remaining amount will be duly refunded – no questions asked.
However, once we cross the 24 hours limit, no such requests of cancellation can be entertained.
Since the nature of cancellation is quite critical, we would require our clients to give us a warning call, and follow it up with a formal mail soliciting cancellations. Any sort of written communication needs to be approved from any of the representatives at Austech , in order to be valid – hence we advise a call and mail or text follow up.
When is Cancellation Null and Void?
As mentioned above, once we reach the initial 24 hours limit, the cancellation of any sorts would be null and void. You still have the right to terminate the services, but we shall no longer be liable to refund any amount.
Furthermore, if you have procured our service under any special discount scheme or offer, the cancellation, by the virtue of the nature of the special offers is null and void. To be more explicit: if you decide to enjoy the special discounts, schemes and offers which we roll out during the seasonal festivities and promotional events, we shall not be liable to refund any amount under an event of cancellation.
Please note that upon successful cancellation, the amount paid shall be delivered within the next 7 days, depending on how further we have invested the amount in growing our own business and services. We promise to provide you with a complete refund of your money, however we would require the aforementioned period of time, in order to ensure that the business at our end does not suffer.
General View for Cancellation
What choices are available to you regarding collection, use and distribution of your information?
You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Austech reserves the right to send you certain service related communication, considered to be a part of your Austech account without offering you the facility to opt-out. You may update your information and change your account settings at any time.
If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.
What security procedures are in place to protect information from loss, misuse or alteration?
To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.
Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
Our Web sites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at https://theaustech.com . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from our testimonials, please see the “public forums” section above on how to do so.
Call us on our +61 (08) 9467 7370 before cancelling or terminating the services , We will ask no question if you wish to cancel or terminate the service or contract.